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Comments & Complaints

Complaints

The surgery operates a complaints policy. Please contact the practice manager, Christine Payne, or assistant practice manager, Lesley Durose, for further details.

Complaints can be made in various ways: verbally, in writing, through a representative, using sign language or an interpreter.

Complaints should be directed to the Practice in the first instance.  Only if no suitable resolution is received from the practice should patients then approach the other bodies.

Other sources for help, advice, Advocacy support etc are:

NHS England

Tel: 0300 311 2233
Email: england.contactus@nhs.net
Website: www.england.nhs.uk

Care Quality Commission

Tel: 03000 61 6161
Website: www.cqc.org.uk

Health Service Ombudsman

Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk

Suggestions and Friends and Family Test

There is a suggestion box at the reception counter. We welcome your comments. Please also see the Friends and Family Test (FFT) survey in reception.

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Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Woolliscrofts Solicitors St Quentin Residential Homes Ltd
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