The surgery operates a complaints policy. Please contact the business manager, Tracey Lewsey, or assistant practice manager, Lesley Durose, for further details.
Complaints can be made in various ways: verbally, in writing, through a representative, using sign language or an interpreter.
Complaints should be directed to the Practice in the first instance. Only if no suitable resolution is received from the practice should patients then approach the other bodies.
Other sources for help, advice, Advocacy support etc are:
Tel: 0300 311 2233
Care Quality Commission
Tel: 03000 61 6161
Health Service Ombudsman
Tel: 0345 015 4033
Suggestions and Friends and Family Test
There is a suggestion box at the reception counter. We welcome your comments. Please also see the Friends and Family Test (FFT) survey in reception.